Last year has been marked by the start of a new strategy: voice and communication automation, by getting our developers to work side by side with our voice engineers in order to deliver innovation to our customers.
Using Avaya’s new Breeze platform, a platform permitting our developers to seemingly interact with the communication hardware and software components, we have been able to get our voice bot featured on the Mercedes Benz digital Challenge, to get a prize on voice interaction by Procter & Gamble’s and finally to deliver an award winning e-health project with the Hôpitaux Universitaires de Genève (HUG) with the HUG@Home project.
As we are aiming at some major innovations in 2018 with the development of the artificial intelligence driven voice automation side by enhancing the features of our voice bot in order to handle commercial interactions with users such as the booking of meetings or blocking credit cards and to go live with many of the 2017 prototypes we feel very proud to have been awarded the Avaya partner innovation prize 2017!
Choobs Ltd. offers innovative and tailor-made solutions in the field of IT and communication. Its automation and enterprise communication simplification solutions combine artificial intelligence and unified communications technologies with its long-time partner Avaya. They enable customers to realize significant savings while increasing productivity, combining the potential of email, voice and video. It was co-created by Daniel and Tobias Kuster in 2002 in Geneva and is based in Grand-Saconnex (GE).
Avaya inc. is known as an communication industry leader by helping organizations around the world succeed by integrating their communications with business strategies and operations. It specializes in business communications, specifically unified communications, contact center, and services. Serving over 220,000 customer locations worldwide, it was ranked No. 113 on Forbes’ list of America’s largest private companies in 2017.